PRIVACY POLICY

Welcome to our privacy policy ("Policy"). This Policy outlines your options and our procedures regarding your information (referred to as "Information" below). Throughout this Policy, "ByteBlaze", "we", or "the company" refers to ByteBlaze Limited. We determine the necessity and usage of your Information, thereby acting as the data controller in certain jurisdictions. In the context of this Policy, "Information" includes any details that can identify an individual.

By utilizing the Website and Services, you agree to our regulations and guidelines governing Information management. You acknowledge that we collect, process, use, and store your Information according to the terms outlined in this Policy. If you disagree with this Policy, you must refrain from engaging in any Games. Should you change your perspective in the future, discontinuing Game participation will allow you to exercise your rights concerning your Information, as detailed within this Policy.

1. What Information Do We Collect?

1.1 INFORMATION YOU GIVE TO US

We receive and store personal information you give to us:

  • Contact information, such as your name, username, phone number, email address and physical address.
  • Payment information, such as the form of payment you use, payment method details (such as credit or debit card number).
  • Any photos that you upload to your profile.
  • Transaction and purchase information, such as any cash top-ups that you make and the frequency with which you top-up your account in the Game.
1.2 INFORMATION COLLECTED AUTOMATICALLY

We receive and store certain types of information automatically when you interact with us:

  • Phone contacts that you have stored on the mobile device from which you access a Game.
  • Approximate Location Data, including your general geographic location based on your IP address.
  • Device IDs, such as IDFA and Android ID.
  • Usage Data, including the time you launched the Game, the pages and content viewed, any adverts that you viewed and clicked on, the objects and links you clicked on and interacted with, and scrolling information.
  • Diagnostics Data, including any crash logs and usage and performance statistics.
1.3 INFORMATION FROM THIRD PARTIES

At times, we obtain information about you from third-party sources, such as Apple, Facebook, or Google. This information is gathered to facilitate the delivery of requested Services. We collect this information:

  • When you acquire our Services through platforms like the App Store, Google Play Store, or other storefronts;
  • If you sign into our Services using a social media account (such as Facebook), we will gather basic profile details like your name, current profile picture, age-range, and friend list. This allows you to engage with friends who also use our Services;
  • When utilizing in-app features like Game Center, we collect information such as your username and gameplay details.

2. How Do We Use Your Information?

HOW WE USE YOUR PERSONAL DATA
  • Deliver Games and Enhance Interactions: We use your information to fulfill our obligations to you by allowing account creation, game playing (including as a guest), progress tracking, and enabling social interactions such as in-game chat, audio, or video calls with friends. This includes registration details, in-game activity, identifiers, and usage data.
  • Improve Game Experience: It's important for us to continuously enhance our games. To achieve this, we automatically collect or generate data about your gameplay and device information like battery status, Wi-Fi strength, device model, and operating system.
  • Provide Support and Handle Requests: When you reach out for support, we create a support account and use your information to respond to queries and resolve issues. This involves registration details, identifiers, device information, and other data obtained during customer support interactions.
  • Conduct Analytics for Insights: Analyzing game usage and interactions helps us understand user preferences. We process collected or generated data to create anonymized reports, identify user segments, and predict interests.
  • Send In-Game Updates and Offers: We tailor promotional offers and virtual item information based on gameplay, location, device data, and in-game interactions to enhance your gaming experience.
  • Prevent Fraud and Ensure Integrity: Protecting users from abuse and maintaining game integrity is a priority. We monitor for fraudulent activities, address concerns, defend against legal claims, and enforce terms using relevant information provided by users, automatic data collection, and third-party sources.
  • Conduct User Surveys for Improvement: Periodically, we conduct surveys to gather insights and improve our games. Participation is voluntary, and we use collected information, including registration details and survey responses, for this purpose.
WHEN WE SHARE YOUR PERSONAL DATA
  • To deliver advertising to you. We share your advertising ID with our advertising partners. We may also share demographic information about you, and your likes and interests, to allow our partners to provide more relevant advertising to you.
  • To better understand our customers. We may share your personal data with our analytics & attribution partners. This allows us to better understand our customer base and improve product development and revenues. Our analytics & attribution partners may combine the personal data we provide to them with information about you from other companies, to create richer more meaningful data sets.
  • To help us run our business. We provide your personal data to partners who assist us run our business, such as hosting providers, platforms, and payment processors. We also work with certain partners, such as other game developers and advertising partners, and information collected from you may be shared through these partnerships.
  • When you access social media when playing our games. When you play our games you can choose to access social media platforms such Facebook, Twitter, Google+, Game Center and others. If you choose to connect with these platforms, we will share certain personal data with them to enable your access. ByteBlaze doesn't control how you interact with these platforms and you should ensure that you agree to their terms of use and privacy policies.

2.1 WHEN DO WE DISCLOSE INFORMATION

We may disclose the personal information we hold about you in the following circumstances:

  • We may disclose your personal information if required or authorized by law or a law enforcement agency.
  • Personal information may be shared with our business partners during the provision of our services or in our business operations. This includes organizations providing services such as advertising, payment processing, or hosting.
  • Personal information may be disclosed to prevent, lessen, or address serious emergencies or crimes, with a documented record.

2.2 CHILDRENS' PRIVACY

Our games are designed for individuals aged 13 and older. If you are under 13, we recommend getting permission from your parents or legal guardian before playing our games. We encourage you to discuss this policy with your parents to ensure full understanding.

Parents who allow their child to use our services should actively supervise their child's usage. It's important to familiarize yourself with our privacy policy, as by allowing your child to use our services, you are consenting to this policy on their behalf. If you do not agree, please do not permit your child to use our services.

We do not knowingly contact or collect information from children under 13 without parental/guardian permission. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental/guardian consent or delete the information.

2.3 SECURITY

Although we have implemented security measures to protect the privacy and integrity of your information, please be aware that transmitting information over the internet is not completely secure. We take additional precautions to safeguard your information and minimize the data we handle. For example, when you provide us with your password during registration, we use a one-way hash to secure it.

2.4 RETENTION OF YOUR INFORMATION

We keep your information for the duration of your registration or use of our games, and for up to three years after you stop interacting with the games. When we delete information, we take measures to ensure that it cannot be recovered or reproduced, and electronic files containing information are permanently erased.

3. User rights

At ByteBlaze, we take your rights as a user with respect to your personal information very seriously. You have the right to access your personal information, and at any time have the right to request a copy of the personal information we collect and store about you, to understand the source and purpose of such information and other details; If you find any inaccuracy in your personal information, you have the right to correct it.

You can apply for corrections to us, and we will handle it for you promptly and accurately. If you no longer want us to retain some of your personal information due to your personal wishes, you have the right to request deletion, we will respond promptly in accordance with relevant laws and regulations and internal procedures to delete your specified information; In certain circumstances, you also have the right to restrict our processing of your personal information.

If you wish to exercise any of the above data privacy rights, or if you have any questions about the processing of personal information, please feel free to contact us. You can send an email to [email protected]. Our professional team will communicate with you as soon as possible after receiving your feedback, and try our best to help you solve the problem and protect your legitimate rights and interests.

4. Cookies and similar technologies

At ByteBlaze, we are committed to providing you with the best possible gaming experience, and some of this relies on cookies and similar technologies. Yes, our game website uses cookies and similar technologies. The main purpose of these technologies is to improve your browsing experience and make your visit to the official website more convenient and smooth. For example, they help you remember your login status so you don't have to re-enter your account password every time you visit, saving you time; We can also personalize recommendations for games, events, and more based on your browsing history and preferences, ensuring that what you see is relevant to your interests.

We also provide convenient options for user management of cookies. You can easily find the Cookie management area in your browser's Settings, which varies slightly from browser to browser, but usually under the "Settings" or "Options" menu of your browser, you can search for the "Privacy" section, where you can view and delete stored cookies. You can also choose to block Cookie Settings for specific sites or all sites. If you encounter difficulties during the operation, feel free to contact our customer service team, they will provide you with detailed assistance.

5. Updates to this Policy

We will update this Privacy Policy from time to time. These updates will take effect from the date of issue on our website. Please check back regularly for updates.

6. Complaints

If you have any concerns or complaints about your privacy please email us at：[email protected]. We will respond to your complaint within a reasonable time after we receive it.